Shipping
General information
- We ship your order by Bpost (www.bpost.be).
- All deliveries require a signature upon receipt.
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The responsibility for the purchased goods passes to the customer upon signature for reception. Note that if you are not the receiver –for example in case of gifts- the person signing off for reception takes responsibility for the purchased goods. We encourage you to read our policy concerning returns and guarantees.
- We are unable to redirect shippings once orders have been dispatched.
- A tracking code is generally provided through email when the order s dispatched from our warehouse. However, should you not have reveivede a tracking number, please send your request to info@osborneknitwear.com. Be sure to include your order n° and personal information, as such you’ll enable us to process your request efficiently.
Shipping costs
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Shipping costs ares added during the check out process .
- Our prices exclude: import rights, tariffs, taxes and any other custom or import related costs, which are at the buyers discretion.
- Free shipping to the EU as from €100.
- Free shipping to the rest of Europe from €150
- Free shipping outside Europe from €150
Shipping timeframe
- Orders are processed and dispatched between Monday and Friday, excluding legal Holidays. We are committed to process your orders within the smallest time frame possible (max. 72 hours excluding weekends).
- Osbrn.com cannot be held responsible for any delays due to payment controls or customs requirements.
- Standard delivery times set forth by Bpost are:
Region/country |
Delivery time frame |
Belgium Europe (EU) USA + Canada Rest of the World |
+24 hours 2-5 days 3-7 days 3-15 days |
* Note that these are guidelines only and start from the moment of dispatch from our warehouse.
** The moment of dispatch from our warehouse is equal to the following status in the Bpost tracking system: "Item accepted in network"; "Envoi accepté dans le réseau"; "Zending aangenomen in netwerk"; "Sendung erhalten im Netzwerk".
Should you have any question, do not hesitate to contact us at following email address info@osborneknitwear.com.