General information

• We ship your order by Bpost (www.bpost.be).
• All deliveries require a signature upon receipt.  
• The responsibility for the purchased goods passes to the customer upon signature for reception. Note that if you are not the receiver –for example in case of gifts- the person signing off for reception takes responsibility for the purchased goods. We encourage you to read our policy concerning returns and guarantees.
• We are unable to redirect shippings once orders have been dispatched.
• A tracking code is generally provided through email when the order s dispatched from our warehouse. However, should you not have reveivede a tracking number, please send your request to info@osborneknitwear.com. Be sure to include your order n° and personal information, as such you’ll enable us to process your request efficiently.

Shipping costs

• Shipping costs ares added during the check out process .
• Our prices exclude: import rights, tariffs, taxes and any other custom or import related costs, which are at the buyers discretion.
• Free shipping to the EU as from €100.
• Free shipping to the rest of Europe from €150
• Free shipping outside Europe from €150

Shipping timeframe

• Orders are processed and dispatched between Monday and Friday, excluding legal Holidays. We are committed to process your orders within the smallest time frame possible (max. 72 hours excluding weekends).
• Osbrn.com cannot be held responsible for any delays due to payment controls or customs requirements.
• Standard delivery times set forth by Bpost are: