- Exchanged or returned goods need to be in their original state and package. Used, damaged, stained, or any other condition (ex: odor) which would prevent goods to be resold as new can't be returned nor exchanged.
- Shipping costs and any other cost indured due to returns or exchanges are at the clients charge.
- Osborneknitwear.com can't and will not assume responsibility for loss or damage during return or exchange shipping.
- All returned and exchanged goods are evaluated on resaleability and/or authenticity of the claim in case of defect or error on dispatched goods.
- Returns and exchanges can only be requested and performed on purchases made through www.osborneknitwear.com online store.
- Personalized boxers are not returnable; You can not return a personalized boxer if you do not like the end result of the embroidery, if the font or choosen colour did not produce the desired effect nor for the purchase of a wrong size.
Steps to follow:
- Let us know what went wrong. Send us an email (firstname.lastname@example.org) or call us (0032(0)92108883). Be sure to mention your order number and the reason for your return/exchange.
- We will evaluate and confirm your request by email (note that a final acceptance can only be guaranteed after evaluation of the goods upon reception see step 4).
- Resend the goods to the following address: Agerti NV, Broekstraat 86, 9270 Laarne, Belgium.
- Upon reception we evaluate the goods for resaleability and/or authenticity of the claim.
- In case the request is accepted, we will dispatch the exchange goods or refund your order ASAP. If after evaluation the claim is rejected, we will resend the goods at the customers expense and request, no recharge will be due.
Your order does not match what you've received
- In case we accidentally dispatched wrong references and/or wrong sizes, we will gladly exchange these for the correct ones.
- If the correct goods are no longer available, you can either choose another item which is in stock -with same price as the one of the original order-, or ask for a refund. In case of refund we will repay all charges (incl. all shipping costs).
- Osborneknitwear.com can't and will not assume responsibility for loss or damage during return shipping.
A testament to timeless style
At Osborne, we transcend the fleeting waves of fashion and focus on leaving a legacy of style. Our knitwear collection is curated with meticulous attention to detail, not only to be trend-proof but also to form the core of your closet through the years. A sweater from Osborne is a choice for enduring elegance; it is an investment in time-tested style that does not weaken under the pressure of seasonal changes, but enriches and empowers your individual taste. It is the embodiment of a vestimental confidence that only grows stronger with the passage of time.
A palette of personality
Your individuality is our canvas and our basic models in over 40 rich colors are the paint. At Osborne, we understand that color is an extension of your personality and feelings, which is why we offer a spectrum of options to suit every mood, moment and milestone. With a variety that pales the rainbow, you can choose the tone that highlights your character today and transitions effortlessly into the shades of your life tomorrow.
The purity of simplicity
Every thread woven into our sweaters tells a story of uncomplicated purity. We stand firm in our promise of 100% homogeneous yarns - no blending, just the unadulterated luxury of lambswool, geelong, and cotton.This undiluted quality guarantees not only superior longevity and ease of care, but also comfort that breathes with you. Our sweaters embrace you with warmth without smothering, and guarantee an elegance that remains as vibrant as the day they were woven. With Osborne, you choose a knitwear that captures the essence of sustainability - in style, form and ethical value.
The value of essential quality
An Osborne sweater equals a lasting investment in your wardrobe. These pieces transcend temporary trends and are designed to be durable in both style and texture. They are not just fashion items, but sensible purchases that retain their value over the years. While fast-fashion alternatives often sacrifice quality, we stay true to our values and promises. Choosing Osborne is choosing clothing that offers more than a season: it is a long-term enhancement to any closet.