General information

• Exchanged or returned goods need to be in their original state and package. Used, damaged, stained, or any other condition (ex: odor) which would prevent goods to be resold as new cannot be returned nor exchanged.
• Shipping costs and any other cost incured due to returns or exchanges are at the clients charge.
• Osbrn.com cannot and will not assume responsability for loss or damage during return or exchange shipping.
• All returned and exchanged goods are evaluated on resale-ability and/or autenticity of the claim in case of deffect or error on dispatched goods.
• Returns and exchanges can only be requested and performed on purchases made through www.osborneknitwear.com online store.

Steps to follow:

1. Let is know what went wrong. Send us an email (info@osborneknitwear.com) or call us (0032(0)92317437). Be sure to mention your order number and the reason for return/exchange.  
2. We will evaluate and confirm your request by email (note that a final acceptance can only be guaranteed after evaluation of the goods upon reception see step 4).
3. Resend the goods to following adress: Agerti NV, Broekstraat 86, 9270 Laarne, Belgium. 
4. Upon reception we evaluate the goods for resaleability and/or autenticity of the claim.
5. In case the request is accepted we will dispatch the exchange goods or pay your refund ASAP. If after evaluation the claim is rejected, we will resend the goods at the customers rexpense and request, no recharge will be due.

Your order does not match what you received

• In case we accidentally dispatched wrong references and/or wrong sizes, we will gladly exchange these for the correct ones.
• If the correct goods are no longer available, you can either choose another item which is in stock -with same price as the one on the original order-, or ask for a refund. In case of refund we will repay all charges (incl. all shipping costs).
• Osborneknitwear.com cannot and will not assume responsability for loss or damage during return shipping.